Frequently Asked Questions
What does the optional damage protection cover?
Adding Damage protection covers your 2Swift Demo rental
against accidental damage and normal wear and tear under normal riding
conditions – including scuffs, dings, scratches and electronic malfunctions .
Should your 2Swift be damaged during the rental period the cost of repair/replacement is covered if
damage protection was added to the rental at checkout. If damage protection is
not added the person listed on the rental order/agreement is responsible for
covering any and all costs associated with repair/replacement within 14 days of
the end of rental period. Damage protection does not cover theft
or loss. Damage protection cannot be added after the rental period
begins. 2Swift damage protection does NOT cover against
water damage, sand damage, damage due to reckless/abusive riding or misuse
(jumps, drops, snow, rain, etc.).
What do I do if I need help with the 2Swift?
- Click here to check out the User Manual
- Visit our Youtube Channel to learn how to ride and the basic board/remote functions
How much does shipping cost?
Shipping is free both ways for the lower 48 states. Shipping for Hawaii and Alaska is extra (call for rates).
What is the recommended tire pressure?
30-35 psi
Do I need to be a certain age to participate in the "Try Before You Buy" program?
Yes, you must be 18 years or older to participate in the "Try Before You Buy" program.
When does my demo start/finish?
The demo starts on the day you selected on the website. If your board happens to arrive a day early, that day is on us. The demo finishes counting forward from the selected demo start day.
What happens if I return my demo board late?
You will be charged a late fee of $80 per day per board for any board returned late.
What happens if my demo ends on a Sunday?
If your demo ends on a Sunday, you are granted a one day grace period and you would ship back on Monday. You will not be charged an additional day.
What happens if I want to keep the board for additional days?
If you’d like to keep the board for additional days past your demo end date please email or call us directly and let us know how many additional days you’d like the board for. You will be charged a daily rate of $60/day for additional days.